Terms & Conditions
QUALITY & WARRANTY
- 100% Sterling Silver
- Gems & Stones From Italy
- Craftsmanship Of 30 Years
- Jewellery Certificate issued by International Gemological Institute
PAYMENT & ORDER
Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method. USD Dollars is allowed.
Once an order is submitted, it begins designing and processing as quickly as possible. Therefore, If you want to return and exchange the item, please contact us, we need to verify it is in production or not. That means that even if you contact our customer service department 24 hours later after you change your mind about your order, it might already be put into production or in the shipping process. In that case, we can't change or cancel an order once it has been put into one-of-a-kind production or sent out. Please notes: For orders that have been put into production or dispatched, please refer to Return and Exchange Policy.
Orders may take up to 3-6 business days to process before shipping. This accounts for the time utilized when processing products and packaging. Customized orders take a little longer process than those traditional finished products. Please note that during the holidays our production time may vary. Once the order is sent out, you will receive your tracking No. through email to track the order online.
Please note: The actual delivery time may vary, depending on the shipping method you select, your shipping address, and your local postal service. Notes: Shipping estimates are from the day of shipping not from the day of ordering. Customers are responsible for lost due to wrong shipping information.
Cleaning & Maintenance
For cleaning, simply use lukewarm soapy water - that is the best. Use a soft toothbrush to scrub the jewelry and then rinse it in clean water. To remove caked-on dirt, let it soak for 10 minutes in lukewarm soapy water, gently brush it clean and then rinse it in clean water.For a shinier surface, polish your jewelry with a cloth with cleaning solution.
Notes: DO NOT EXPOSE JEWELRY TO CHEMICALS! Silver pieces are given detail by oxidation. Exposure to harsh chemicals can alter the appearance of your Foreverloverings product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.
Foreverloverings.com reserves the right to modify this Web Site, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Web Site. Foreverloverings.com may make changes in the products and/or services described in this Web Site at any time.
If the silver products are damaged or corroded caused by collisions or friction with hard objects, wearing the silver jewelry when bathing or hot springs etc, we are not responsible for any losses. And the behaviors mentioned above will not be protected by our return policy.
If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing. We are not responsible for any losses caused by improper use, such as overstretching, or being dyed. If parcels get lost due to the wrong shipping address provided by customers, we will not burden any losses. Under this condition, a refund will not be available.